Privacy Policy

1. Introduction

EezyBookings ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal information when you use our platform. We comply with applicable data protection laws, including the Protection of Personal Information Act (POPIA) in South Africa and other relevant regulations.

2. Information We Collect

From Operators (Hosts & Property Managers)

• Name, email address, phone number, and business details.
• Property information, photos, and pricing.
• Payment and banking details for receiving payouts.
• Usage data and platform activity logs.

From Guests

• Name, email address, phone number, and identification details.
• Booking details including dates, preferences, and special requests.
• Payment information processed through third-party providers.
• Communication records between guests and operators.

3. How We Use Your Information

• To provide, maintain, and improve the Platform and its features.
• To process bookings, payments, and communications between operators and guests.
• To send transactional emails (booking confirmations, pre-arrival info, post-stay follow-ups).
• To provide customer support and respond to enquiries.
• To send marketing communications (with your consent, which you may withdraw at any time).
• To detect and prevent fraud, abuse, and security threats.
• To comply with legal obligations and enforce our terms.

4. Data Sharing

We do not sell your personal information. We may share data with:

• Payment processors (Stripe, PayNow, Yoco) to facilitate transactions.
• Operators receive guest details necessary to fulfil bookings.
• Service providers who assist us in operating the Platform (hosting, analytics, email delivery).
• Law enforcement or regulatory bodies when required by law.

5. Data Retention

We retain personal information for as long as your account is active or as needed to provide services. Booking records are retained for a minimum of 5 years for legal and accounting purposes. You may request deletion of your data at any time, subject to our legal retention obligations.

6. Data Security

We implement industry-standard security measures to protect your data, including encryption in transit (TLS) and at rest, access controls, and regular security assessments. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

7. Cookies & Tracking

We use essential cookies to operate the Platform and optional analytics cookies to understand usage patterns. You can manage cookie preferences through your browser settings. We do not use third-party advertising trackers.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your personal information.
• Object to or restrict certain processing activities.
• Request a portable copy of your data.
• Withdraw consent for marketing communications at any time.

9. Children's Privacy

The Platform is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete it promptly.

10. International Transfers

Your data may be processed in countries outside your jurisdiction. Where transfers occur, we ensure appropriate safeguards are in place to protect your information in compliance with applicable data protection laws.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or a notice on the Platform. Your continued use after changes constitutes acceptance of the updated policy.

12. Contact Us

For privacy-related enquiries or to exercise your rights, contact our Data Protection Officer at privacy@eezybookings.com.